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DOTSOFT: The company that inaugurated the first smart city operating center in Greece

DOTSOFT: The company that inaugurated the first smart city operating center in Greece


Solutions based on artificial intelligence technologies and big data analysis, adapted to the particular environment of Greek cities

DOTSOFT started the development of a smart city data management and utilization platform in 2015 and today more than twenty (20) Greek cities utilize it daily. Based in Thessaloniki and offices in Ioannina, Trikala and Heraklion, it employs more than 50 specialized computer engineers, analysts and data processing specialists produced by smart city applications. The SmartisCity platform ( has been installed to date in municipalities such as Kalamaria, Patras, Preveza, Alexandroupoli, Rhodes, Drama and in smaller municipalities such as Zitsa, Pogoni, Zagori and Filiates satisfying the very special requirements of the Greek municipalities.

The company’s vision from the first steps was the development of a solution based on artificial intelligence technologies and big data analysis (big data) that would work in the special environment of Greek municipalities knowing the difficulties that existed and exist to date. The course of the company to date shows that the response and interest of the municipalities is great.

The discussion on the installation of smart city systems and applications has intensified significantly recently after the announcements of the Minister of Digital Government Mr. Kyriakos Pierrakakis at the KEDE conference in October last year, announcing the amount of 320 million Euros for the 332 OTA of the country. One part concerns the “Smart Cities” program from the Recovery Fund with 90 million euros for 17 large municipalities together with the municipality of Trikala, while the second, concerns the other municipalities with 230 million euros.

The big challenge of the smart city

DOTSOFT SA today having over 20 productive projects with the smart city platform SmartisCity quickly realized that the big bet of these projects is not just the installation of such a smart city solution, but the daily operation of the systems and the utilization of the data produced and help make decisions by making modern municipalities more efficient. Investing in smart city solutions when the applications are not in daily use ends up not being immediately understood the value of the investment by the local government organizations.

With the motto: “The smart systems of a city produce value only when we operate them properly” and in full cooperation with e-trikala SA and the municipality of Trikala, the company DOTSOFT SA inaugurated the first smart city operating center in Greece utilizing its know-how but also the experience of the executives of the municipal development company in the design of a flexible and productive operating center. The specialized executives who operate the smart city control center on a daily basis are called Datagers (they are the data Managers), they are the data data experts who make smart cities work. Datagers ( are the first in Greece and the Balkans to offer data management services specifically for smart cities.

The first center for the operation of smart cities was visited by Minister Kyriakos Pierrakakis, Deputy Ministers George Georgantas and Thodoris Livanios and the General Secretary Leonidas Christopoulos, with the Mayor of Trikala and President of KEDE, Dimitris Papastergiou, on December 17 2021 and saw up close how it works with the Datagers.

What are the services offered by Datagers and the DOTSOFT smart city operating center and who they are:

  • Support, operate and manage any smart cities platform regardless of the provider
  • Management, processing and analysis of data, with reports for each smart city so that there is the most correct decision making
  • Use of business intelligence (BI) systems and artificial intelligence algorithms to visualize and analyze smart city data
  • Ability to operate smart city systems remotely with the Smart City Operation Center as a Service model
  • Manage all smart city data from GiSeMi business center in Trikala, the city of innovation and technology