The Municipality of Eordaia takes a decisive step towards digital transformation through the implementation of an integrated ecosystem of smart applications and e-government services. The project enhances the Municipality’s daily operations and citizen interaction by leveraging modern technologies in information systems, data analytics, and interoperability. Through a unified digital platform, municipal departments gain tools for improved planning, efficient resource management, and transparent governance. At the same time, citizens benefit from fast, simple, and accessible digital services, allowing them to submit requests, receive updates, and actively engage with their local administration.

This initiative transforms Eordaia into a smart, connected, and sustainable city, setting the foundations for a more efficient, greener, and participatory future.

Citizen Request Management Application

The application allows citizens to submit requests, complaints, or suggestions electronically, directly via computer or mobile phone. It supports photo attachments, geolocation, and automatic forwarding requests to the relevant department of the municipality. Citizens are informed at every stage of the progress of their case, promoting transparency and active participation.

Vehicle Fleet Management and Monitoring Application

The system allows full monitoring of municipal vehicles in real time using GPS technology. It provides information on location, speed, fuel consumption, and routes, optimizing the management of municipal resources. Alerts and statistics help prevent breakdowns and reduce operating costs.

Financial Data and Budget Monitoring Application

The application collects and displays the municipality’s financial data, allowing for easy monitoring of budgets, expenses, revenues, and projects. Through graphs and tables, it provides transparency in financial processes and facilitates the control of project execution and assignments. It is linked to the information systems of the Financial Service for automatic data updates.

Ticketing Application

The Ticketing Application facilitates the Municipal Police in recording violations and issuing fines via tablet. Employees can enter vehicle details, photos, and location, with automatic transmission to the Municipality’s database. Digital recording reduces errors, speeds up procedures, and contributes to transparency and accurate information for citizens.

Smart Parking Application for People with Disabilities

The application offers citizens with disabilities the ability to locate available parking spaces and make reservations via mobile phone. It incorporates geolocation, navigation instructions, and real-time updates on parking space availability. The app promotes equal access and facilitates mobility in the city.

Action and Program Management and Monitoring Application

This is a comprehensive tool for managing the municipality’s projects, actions, and programs. It allows for monitoring the progress, schedule, and persons responsible for each action, with the ability to export reports and performance indicators. It contributes to transparency, better organization, and accountability to citizens.

Web Browser Portal Application

The web application provides access to all the Municipality’s smart services through a user-friendly and secure online space. Each user has a personalized profile with information, notifications, and requests. The responsive design ensures smooth experience on all devices and browsers.

Mobile Citizen Application

The mobile application is the main channel of communication between citizens and the Municipality, providing access to all available services. It supports push notifications, request submission, event updates, and navigation to points of interest. With a simple and user-friendly design, it enhances immediate service and participation.

Technical and Operational Problem Management System

The system allows for the reporting, monitoring, and resolution of technical problems that arise in municipal infrastructure. Services record faults, issue work orders, and are automatically updated on repair progress. The solution enhances response speed and reduces operational maintenance costs.

Energy Indicator Monitoring Table

The subsystem records and analyzes energy consumption data from municipal buildings and facilities in real time. It provides visualization tools for comparing periods and detecting waste, supporting energy saving policies. It incorporates automated alerts for meter overruns or failures.

Sustainable Development Indicator Monitoring Application

The application collects and processes data relating to the environmental and social performance of the municipality. Based on contemporary sustainability indicators, it provides measurements for CO₂ emissions, resource consumption, and quality of life. The information is used for strategic planning and informed decision-making.

Action Management and Publicity Application

The application showcases the municipality’s actions, programs, and projects to citizens, enhancing transparency and accountability. It provides information on the budget, duration, results, and responsible bodies for each action. Users can search for actions by theme, area, or time.

Dashboard Analytics

The Business Intelligence tool collects data from all subsystems and presents it in visual graphs, tables, and reports. It allows administrators to monitor efficiency, service levels, and key performance indicators (KPIs). This enhances strategic decision-making and improves the municipality’s operations.

Central Data Collection and Processing Platform

The Central Platform is the core of the project, connecting all the individual systems of the Municipality into a single management environment. It collects data from sensors, applications, and services, processes it in real time, and displays it through interactive dashboards. It supports APIs for interoperability with third-party systems, performance analytics, and automatic alerts for critical municipal functions.